| Frequently Asked Questions.... |
 Do
I have to sign a contract? |
| No you do not have to sign a contract. |
| Can
I stop my service at any time? |
| Yes you can stop your service at any time. You must use kellylawn.com to |
| qualify for weekly or every-other-week pricing. One time visits will be billed |
| at a higher rate agreed upon before service is provided. |
| What
if it rains on my scheduled service day? |
| We will be out on the next available cutting day. |
| What
should I do if I don't see KellyLawn crew on my usual cutting day? |
| Because we can be delayed by a number of different reasons (weather, |
| employee illness, equipment issues) we can run slightly behind at any |
| given time. If KellyLawn has not serviced your home within 48 hours of |
| your normal cutting day, please call 704-377-2352. |
| Please note: all questions regarding service calls need to be raised during |
| the week of your normal cutting day. The customer agrees that questioning |
| whether a service was performed at the time of billing is too late. |
| What
if I want the lawn cut lower or higher? |
| Please give us a call and let us know this is your preference after you have |
| seen our work once or twice. We suggest that cutting be done at |
| approximately 3.5 inches(our standard cutting height), to prevent damage |
| to the turf and to discourage weed infiltration. |
| What
if I want trimming around beds cut lower? |
| Please call and notify us if it is your preference to cut the trim and general |
| weedeating lower after seeing our work over a few cuttings. We suggest |
| all trimming be cut to approximately the same height as the lawn (3") to |
| prevent damage to turf and discourage weed infiltration. |
| What
if I am not satisfied with the quality of work? |
| Please call 704-377-2355to discuss any problems regarding the quality |
| of services performed by KellyLawn crews. Your request for service will |
| be addressed in a timely and professional manner. Please note, the |
| customer agrees that all quality concerns will be discussed within |
| 48 hours after services performed. |
| Are
there any areas of my property that KellyLawn will not service? |
KellyLawn will not service within planting beds to avoid damaging plants. |
| We will not weedeat directly against trees, fence posts, wood siding, |
| swing sets, wire fences or any other surface that may be damaged by |
| direct contact with the trimmer line. We will not trim around air conditioners, |
| cable connections or use the weed eater to trim weeds from cracks in |
| cement or asphalt. Damage to property or person could result from such |
| activity. May we suggest using Roundup to treat weeds in these areas. |
| How
can I pay for KellyLawn services? |
| If you are the homeowner you can open an account with kellylawn.com and |
| be billed at the end of each month. Invoices are sent out two to three days |
| after the end of the month. Payments are due by the 15th of the following |
| month ,that is 15 days after the date in the upper right hand corner of your |
| invoice. You can choose to receive your invoice via E-mail or by US Mail. |
| A credit check will be required for customers opening an account who do not |
| own the home being serviced. |
| If
I open an account, how and where should I send payment? |
| Please send payment via US mail to PO Box 9189, Charlotte, NC 28299 |
| What
should I do if I don't receive an invoice when expected? |
| The billing cycle ends at the end of each month. Invoices are sent 2-3 days |
| afterward. If you do not receive an invoice during the first week of the month |
please call KellyLawn at 704-377-2352. You may also call anywhere within |
| the continental US at 1-8-MOW-MY-LAWN (1-866-969-5296). |
| What
should I do if I notice a mistake on my invoice? |
| If you feel a mistake has been made on your invoice please call 704-377-2352 |
| to speak with a representative. Please only send full amounts due unless |
| previously arranged with a representative. Please note: the customer |
| feel a agrees that questions regarding whether or not service was rendered |
| during a given week will be addressed by phone within 48 hours of the |
| planned service day. The customer also agrees that any questions regarding |
| the quality of services provided will be addressed by phone or email within |
| What
if I have instructions for the crew before they arrive? |
| Please call 704-377-2352to discuss instructions and special requests. |
| Will
the same crew visit my home each week? |
| Yes, with few exceptions, the same workers will service your home each |
| week. |
| Will
KellyLawn remove hoses, toys or other obstructions from my |
| lawn before working? |
| No we ask that the customer assume the responsibility of removing all |
| obstructions from turf areas before service calls. |
| When
and how often should I water my lawn? |
| We ask that you not water your lawn the day before, the day of or the day |
| after your scheduled service. We also ask that you monitor your lawn |
| for areas that may be over-watered, especially if you have an automatic |
| irrigation system |
| How
do I terminate service with KellyLawn? |
| Please notify Kellylawn of termination at least 48 hours before the desired |
| termination date. Please email sean@kellylawn.com or drop a note via |
| US mail to PO Box 9189, Charlotte, NC 28299 |
704
377-2352
Fax
# 704-342-9104
Out
of town? Call toll free :
1-8-MOW
MY LAWN
1-866-969-5296
e-mail:
sean@kellylawn.com
Look for us in the Yellow Book